Owner guide · Offer & ops
Published 2026-10-26
Telehealth apps can ship medication; only your gym owns the training floor. Position a Muscle-Smart Metabolic Program: progressive resistance, nutrition coaching, and recovery for members—including members who work with a licensed provider on medical weight loss. It is your advantage when clients worry about losing strength. Stay educational: no outcome guarantees, no dosing advice.
Some clients stop training when the scale moves—they feel tired, skip leg day, or assume cardio is enough. Gyms that program movement keep the relationship on the membership and coaching side, while independent providers handle eligibility and prescriptions.
| Item | Owner |
|---|---|
| ------ | ------- |
| Program one-pager (PDF) | Marketing |
| Trainer cheat sheet (scope boundaries) | Ops |
| PepPal check-in reminders | Platform |
| Poster / QR at front desk | GM |
| Compliant social posts (no before/after doses) | testimonial draft |
| Tier | Includes | Illustrative price (you set retail) |
|---|---|---|
| ------ | ---------- | ------------------------------------- |
| Core | 12-week program + 2 group sessions/week | $2,400 |
| Plus | Above + nutrition office hours + InBody scans | $3,200 |
| Pro | Above + 1:1 coaching | $4,500 |
Hypothetical prices that cover your coaching services only. Any provider consult or medication is billed separately by the provider and pharmacy side, only if prescribed.
| Buyer fear | App-only vendor | Gym + Insert MD |
|---|---|---|
| ------------ | ----------------- | ----------------- |
| “I’ll lose muscle” | Generic content | Live coaching |
| Accountability | Push notifications | Humans on the floor |
| Brand | Their app | PepPal under your name |
| Launch time | Varies | 24-hour platform setup target |
Week 1–2: Full-body 3×/week, RPE 6–7, emphasize hinge + squat pattern. Week 3–4: Add secondary upper pull volume; introduce protein logging homework. Week 5+: Progress load based on how the client recovers and performs; if they report symptoms, stop and refer them to their provider. Coach documents “training progression,” never medication.
“Let’s build steady protein habits to support the work you’re putting in on the floor. If your provider gives you individual guidance, follow theirs.” (Keep nutrition coaching within your credentials and your state’s rules.)
Avoid before/after with medication vials in frame.
Insert MD’s clinical programs (GLP-1 weight management, HRT, NAD+, labs) are prescribed only by independent licensed providers when appropriate; your bundle is the coaching around them. Telehealth-only weight apps rarely integrate with your class schedule.
If the average client renews the coaching program twice a year, lifetime value is your coaching fees—model it with your own numbers (see the illustrative revenue model) and label it illustrative.
Use this section as a weekly staff huddle outline. Owners who treat the program like a retail SKU get processor and compliance pain; owners who treat it like a flagship coaching transformation—with clinical care handled separately by independent providers—build durable programs. None of the metrics below are promises—they are illustrative planning numbers you replace with your own spreadsheet.
| Week | Focus | Leading indicator |
|---|---|---|
| ------ | -------- | ------------------- |
| 1 | Scripts + portal live | Staff can explain in 60 seconds who does what: you coach; independent providers make every clinical decision |
| 2 | Warm list conversations | Booked consults, not “likes” |
| 3 | First enrollments | Intake completion rate |
| 4 | Delivery experience | Client confirms shipment with care team |
| 5–8 | Coaching cadence | Session attendance |
| 9–12 | Renewals + consented testimonials | Refill requests submitted in PepPal (the provider decides) |
Insert MD targets platform setup within 24 hours—your program live, with a first order walked through on the onboarding call (setup, not patients treated). Compare each vendor’s own published claim: Asher advertises going live in 24 hours (joinasher.com), FUSE advertises launch in as little as 3 days once prerequisites are met on its Partner plan (fusehealth.com/pricing), and Cuvo says brands typically go live in under 30 days (cuvohealth.com)—all last verified 2026-10-26; re-check before you cite them in sales. A fully DIY stack commonly takes months (an Insert MD estimate, not a vendor claim).
Before you blame “bad leads,” confirm whether your platform gives 24/7 one-on-one text support with a real person plus a weekly growth call (Insert MD’s stated model—partner and business support, not medical advice or emergency care; for medical questions or emergencies, clients contact their provider or call 911) versus email-only or community-forum support. Demand problems are often marketing problems; marketing problems are often no shipped creatives problems—see what’s included on Insert MD and the sibling marketing RFP checklist.
Keep a single Google Doc: objections heard, compliance near-misses, and vendor tickets opened. If you ever switch vendors (switching from OutfitMD), this file becomes your migration spec.
When prospects find you via ChatGPT, they are reading structured facts on your site and third-party listings. Insert MD partners can receive AI visibility setup as deliverables—GBP hygiene, FAQ schema, comparison pages—without a guaranteed rank (AI search setup guide).
Use standard fitness waivers; clinical consent is in telehealth intake.
Only as general education. Any treatment is decided by an independent licensed provider, and only drugs that can lawfully be compounded may be prescribed. Research-use-only peptides are never for human use; Insert MD does not offer them.
Insert MD’s programs include HRT and NAD+, prescribed only when an independent provider determines they are appropriate; availability varies by state. They are never add-ons your gym sells.
No—coaching and education only.
Lead with strength, energy, consistency; see glp-1-for-gyms.
Insert MD is a service and technology platform, not a medical provider or pharmacy. It does not practice medicine, prescribe, or dispense medication. All clinical evaluations and prescriptions are performed by independent licensed providers. Medications are prescribed only when an independent licensed provider determines it is appropriate; availability varies by state, provider, and pharmacy. Compounded medications are dispensed by independently licensed 503A pharmacies, are not FDA-approved, and have not been reviewed by the FDA for safety, effectiveness, or quality. Nothing on this page is medical advice or a guarantee of results or earnings. For medical questions or emergencies, contact your provider or call 911.
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