How the Insert MD platform works

PepPal app & software

Our integrated software and the PepPal client app simplify onboarding, communication, and coordination across your program — all in one place.

• Branded client app: give clients PepPal for an easy, engaging experience.
• Patient onboarding: streamlined digital intake that is fast and efficient.
• Order tracking & refill requests: status updates from licensed pharmacies; every refill is reviewed and approved by the clinician before anything ships.
• Secure messaging: HIPAA-aligned communication and renewal reminders.

PepPal is a software application that supports program coordination and client engagement. It does not provide medical advice, diagnosis, or treatment, and it does not sell, prescribe, or ship medication.

Training & non-clinical support

We provide the tools, training, and support to help you launch and grow with confidence. From day one, our team guides you through every step on the platform.

• Staff training: onboarding on program structure and workflow coordination.
• Client support: non-clinical communication and platform check-ins.
• Marketing materials: done-for-you promotional assets, written to compliant scripts.
• Ongoing guidance: operational support, updates, and best practices as you scale.

Business integration

Our model integrates into your existing gym, med spa, chiropractic office, or weight-loss clinic without disrupting operations. Independent licensed providers deliver care while you offer a new, in-demand program under your brand.

• Existing business fit: layer a program into your current offerings through independent providers.
• Your services, your revenue: you earn on the services, memberships, and programs you already provide. Medication is paid for by the patient to Insert MD and dispensed by an independent pharmacy; your business never buys or resells medication.
• Client retention: keep clients engaged with PepPal and integrated wellness options.
• Scalable growth: infrastructure that supports expansion across locations and channels.

Compliance-first infrastructure

Insert MD is a service and technology platform. Independent licensed providers handle all clinical decisions and licensed pharmacies handle all dispensing. Our role is to support compliant coordination between them.

• HIPAA-aligned workflows: patient information handled with appropriate safeguards.
• Licensed provider oversight: prescribing only when medically appropriate.
• Transparent disclosures: clear identification of roles and responsibilities — see Provider Network & Pharmacies.
• Documented consent: patients acknowledge consent during intake.

More detail: Compliance overview · Service Area · HIPAA Privacy Policy · Terms.

Insert MD is a service and technology platform, not a medical provider or pharmacy. It does not practice medicine, prescribe, or dispense medication. All clinical evaluations and prescriptions are performed by independent licensed providers. All medications are compounded and dispensed by independently licensed 503A pharmacies. Compounded medications are not FDA-approved and have not been reviewed by the FDA for safety, effectiveness, or quality. Nothing on this page is medical advice or a guarantee of earnings.