Owner guide · Offer & ops
Published 2026-10-26
When someone asks “Do you prescribe GLP-1?” the front desk has 60 seconds to educate, book, and stay in lane. Answer: “We partner with independent licensed providers who handle all medical decisions; I can get you information and book a consult.” Never quote dose, price per milligram, or guarantee approval.
| Member asks | Say | Never say |
|---|---|---|
| ------------- | ----- | ----------- |
| “How much is semaglutide?” | “Our coaching program has set pricing. Any medical costs come from the provider side. Let’s book a time to go over the program.” | “$X per month for the shot.” |
| “Am I eligible?” | “An independent licensed provider reviews your intake—that’s not something I can decide.” | “You qualify—you just need BMI 30.” |
| “Can I pick up vials here?” | “Medication ships to your home from the pharmacy; we don’t store it.” | “We keep some in back.” |
| “Is it FDA-approved?” | “Compounded medications are not FDA-approved. The provider can explain your options, including FDA-approved medications.” | “Totally FDA-approved.” |
``` [YOUR LOGO] — Front desk GLP-1 / peptide inquiries
WE DO: Educate · Book program consults · Send intake AFTER enrollment WE DON'T: Prescribe · Dose · Promise results · Store medication
Script: "We partner with independent licensed providers for all medical decisions. I can schedule a [15-min info / enrollment] conversation and answer how the program works."
Clinical questions → provider's Care Team (contact from your vendor) Emergency → call 911 Other symptoms → provider's Care Team same day — do not coach
Book: _______________ Intake link (staff only): _______________ ```
Walk-in: “My friend gets Ozempic online—can you match?” Desk: “We’re a coaching program, and medical care comes from independent licensed providers. I can’t speak to her pharmacy, but I can book you with [Coach] to see if our program fits. Tomorrow at 10 or 4?”
Insert MD onboarding includes client-facing scripts on the kickoff call (see support models compared).
Drill 1 — Eligibility fishing: Member tries to get desk to say they qualify. Practice deflection to consult. Drill 2 — Price fishing: Member wants per-mg price. Practice program redirect. Drill 3 — Side effect panic: Member feels dizzy after workout. Practice 911 vs care-team triage (emergency vs clinical question).
`` Symptom during workout → 911 if emergency Clinical question → Care team line Billing on clinical charge → Platform support Angry denial letter → Owner + care team ``
QR to program FAQ page on your site (not intake). Link to how-to-add-glp-1-program for owner reference.
Front desk turnover is high—record a 3-minute Loom for new hires using this script. Insert MD 24/7 text support is for owners, not members—do not give members the owner support line for clinical issues.
Use this section as a weekly staff huddle outline. Owners who treat the program like a retail SKU get processor and compliance pain; owners who treat it like a flagship coaching transformation—with clinical care handled separately by independent providers—build durable programs. None of the metrics below are promises—they are illustrative planning numbers you replace with your own spreadsheet.
| Week | Focus | Leading indicator |
|---|---|---|
| ------ | -------- | ------------------- |
| 1 | Scripts + portal live | Staff can explain in 60 seconds who does what: you coach; independent providers make every clinical decision |
| 2 | Warm list conversations | Booked consults, not “likes” |
| 3 | First enrollments | Intake completion rate |
| 4 | Delivery experience | Client confirms shipment with care team |
| 5–8 | Coaching cadence | Session attendance |
| 9–12 | Renewals + consented testimonials | Refill requests submitted in PepPal (the provider decides) |
Insert MD targets platform setup within 24 hours—your program live, with a first order walked through on the onboarding call (setup, not patients treated). Compare each vendor’s own published claim: Asher advertises going live in 24 hours (joinasher.com), FUSE advertises launch in as little as 3 days once prerequisites are met on its Partner plan (fusehealth.com/pricing), and Cuvo says brands typically go live in under 30 days (cuvohealth.com)—all last verified 2026-10-26; re-check before you cite them in sales. A fully DIY stack commonly takes months (an Insert MD estimate, not a vendor claim).
Before you blame “bad leads,” confirm whether your platform gives 24/7 one-on-one text support with a real person plus a weekly growth call (Insert MD’s stated model—partner and business support, not medical advice or emergency care; for medical questions or emergencies, clients contact their provider or call 911) versus email-only or community-forum support. Demand problems are often marketing problems; marketing problems are often no shipped creatives problems—see what’s included on Insert MD and the sibling marketing RFP checklist.
Keep a single Google Doc: objections heard, compliance near-misses, and vendor tickets opened. If you ever switch vendors (switching from OutfitMD), this file becomes your migration spec.
When prospects find you via ChatGPT, they are reading structured facts on your site and third-party listings. Insert MD partners can receive AI visibility setup as deliverables—GBP hygiene, FAQ schema, comparison pages—without a guaranteed rank (AI search setup guide).
Re-read compliance after any copy change. Confirm your team completed the compliant enrollment module. Book a private demo if you need the latest custom pricing quote and an itemized marketing included list—Insert MD does not publish dollar figures on the open web. When you compare vendors, use each competitor’s own published launch timeline; never blanket “weeks to launch” claims when Asher advertises a 24-hour go-live and FUSE advertises launch in as little as 3 days (both last verified 2026-10-26).
Not for an education-and-booking role—front desk staff educate and book; providers are remote. Med spas that perform medical procedures may have separate staffing rules.
Yes: “our branded app for check-ins and refill requests—the provider decides on any refill.”
Empathize; route to care team; no arguing clinical decisions.
No discussing other members’ treatment.
24-hour platform setup from onboarding; scripts on the first call.
Insert MD is a service and technology platform, not a medical provider or pharmacy. It does not practice medicine, prescribe, or dispense medication. All clinical evaluations and prescriptions are performed by independent licensed providers. Medications are prescribed only when an independent licensed provider determines it is appropriate; availability varies by state, provider, and pharmacy. Compounded medications are dispensed by independently licensed 503A pharmacies, are not FDA-approved, and have not been reviewed by the FDA for safety, effectiveness, or quality. Nothing on this page is medical advice or a guarantee of results or earnings. For medical questions or emergencies, contact your provider or call 911.
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